IBC Japan

IBC Guarantee

IBC Japan guarantees that the vehicles are described on our website as accurately as possible in an on-site inspection. IBC Japan does recognize that vehicles pass through many different hands in transit to our customers; ports in Japan, stevedores loading and unloading ships, ships crew, ports at destination, storage and transporters etc. and we do not guarantee that vehicles will arrive in the same condition when inspected. Any damage over US$500 should have a surveyors report made and submitted to the ships agent at the destination port if not shown on IBC's checklist as the damage was likely caused in transit.

Bumpers, tires, brakes, clutches, CV joints, batteries, electrical, and audio accessories are not guaranteed unless specifically stipulated. The guarantee is not a warranty; it only guarantees the customer against misrepresentation of the vehicle(s).

IBC Claim Policy

14-day claim period

The importer has 14 days from the date the vehicle arrives at the destination port to notify IBC Japan of any defects or fault that you feel is claimable.

The IBC Japan inspection process limits itself to a visual inspection, cross checking the auction sheet versus the overall condition of the vehicle and supplying a general vehicle description and listing any paint and panel defects at the time of inspection. All defects will be noted on the inspection report.

Any claim accepted outside the 14-day period will be at the discretion of IBC Japan.

There is no insurance coverage on RX7's, Subaru engines, European vehicles, on airbag issues, replacement for aftermarket units, missing stereos, TV screens, GPS modules, cd stacker cartridges, aftermarket blow-off valves, aftermarket gauges, gear knobs, cargo blinds, alloy centre caps, aerials and airbag light illumination and on Ipsum and Spacio ECU's.

Rust issues on Nissan 4wd's, Suzuki 4wd's, Mitsubishi Legnums and engine issues with Mazda MPV's are also not covered.

Wind screens (Glass)

IBC accepts no responsibility for any glass product or part associated with any vehicle.

Alloys/Tires

IBC accepts no responsibility for any damage/corrosion/scraping associated with any alloy wheels or tires.

Stereos/Sound System and other Accessories

IBC can only accept responsibility for delivery of items within its control. All the vehicles that IBC ships have condition reports and all items on the vehicle are noted at the time of delivery to the shipping company. Stereos, sound systems, and/or other accessories and parts of vehicles missing on a vehicle upon arrival need a Surveyor’s Report commissioned BEFORE removal from the port and a claim filed with the shipping agent.

Any claim, made after removal of the vehicle from the port, will not be recognized by the shipping company due to lack of proof of where the theft or removal took place. IBC cannot guarantee delivery of these items but can assist in any claim to the shipping company as long as a Surveyor’s Report is commissioned prior to removal of vehicle from the port.

Paint and Panel

IBC accepts no responsibility to any paint and panel damage or defect incurred after shipment caused by shipping or transportation. Any shipping damage should have a surveyor's report commissioned while the vehicle is still in the port and submitted to the local shipping agent for claim to the shipping company. Shipping damage is not claimable if the vehicle has been removed from the port in any circumstances.

Weather damage (hail, flood, storm) is not covered under any circumstances by IBC Japan if incurred after shipment.

Transmissions and Clutch claims

Transmission cannot be fully inspected due to the speed restrictions and general nature of inspecting a transmission. At no time are the vehicles driven at speeds greater than 10 km per hour.

If a fault can be verified in the process of inspection then it will be represented on the inspection report. Any large or noticeable problem with the transmission while the vehicle is in a parked position is claimable.

All known factory faults or recalls with different makes and models are not claimable.

Any transmission faults found outside this procedure will be at the discretion of IBC Japan if a claim is acceptable.

Clutches are not claimable under any circumstances although all efforts are made prior to export to make sure they are in working order.

Disclaimer for vehicles over 15 years old

IBC Japan will not cover any defects involving vehicles over 15 years old that relate to the vehicles' age. Please note that while we thoroughly inspect and grade every vehicle before shipment, problems caused by wear and tear should be expected. We will inspect the vehicles and make sure they are in acceptable condition but vehicles of this age often have further problems during the transport and shipping process and we cannot warrant vehicles of that age.

We will not be responsible for any damages or defects in mechanical parts and other problems caused by deterioration due to the advanced age of the vehicle. Vehicles that are 15 years old and above should be purchased at the customer's own discretion.

Summary

IBC Japan has the right to refuse or accept any claim that doesn't meet the claim policy.

IBC Japan makes every effort to make sure vehicles are inspected prior to export and that problems with the vehicles are found prior to shipment so that there are no surprises when the vehicle reaches the customer.

IBC's inspection is meant to take the place of the customer inspecting the vehicle himself. Any problem or defect that is misrepresented or that should have been caught in a normal on-site inspection will be considered if a claim is submitted within the 14-day period. IBC's claim policy is not a warranty and is meant to cover for any mistakes or misrepresentations made in the inspection process. It is NOT meant to indemnify the importer from known problems or normal reconditioning costs and risks associated with importing used vehicles.